99056 The Customer is Right (Sometimes!) - TRAINING ON DEMAND

• The benefits of changing to monthly billing
• Handling backflow of correspondence to residents
• Maintaining good customer service
• The results of effective advertising and marketing experienced by Greater Augusta Utility District
• How this district has maintained full transparency

Speakers: Randi Taylor - Greater Augusta Utility District & Meredith Strang Burgess - Burgess Advertising & Marketing

This course was recorded on December 8-9, 2021 during the Maine Rural Water Association's 41st Annual Technical Conference and Trade Show.

Approved for 1.5 TCHs for Water Operators.

This course is NOT approved for DEP wastewater credits.