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99056 The Customer is Right (Sometimes!) - TRAINING ON DEMAND

Training On Demand

  • The benefits of changing to monthly billing
  • Handling backflow of correspondence to residents
  • Maintaining good customer service
  • The results of effective advertising and marketing experienced by Greater Augusta Utility District
  • How this district has maintained full transparency

Speakers: Randi Taylor - Greater Augusta Utility District & Meredith Strang Burgess - Burgess Advertising & Marketing

This course was recorded on December 8-9, 2021 during the Maine Rural Water Association's 41st Annual Technical Conference and Tradeshow.

Approved for 1.5 TCHs for Water Operators.

Non-Member Price: $55
Member Price: $45