99056 The Customer is Right (Sometimes!) - TRAINING ON DEMAND
Training On Demand
- The benefits of changing to monthly billing
- Handling backflow of correspondence to residents
- Maintaining good customer service
- The results of effective advertising and marketing experienced by Greater Augusta Utility District
- How this district has maintained full transparency
Speakers: Randi Taylor - Greater Augusta Utility District & Meredith Strang Burgess - Burgess Advertising & Marketing
This course was recorded on December 8-9, 2021 during the Maine Rural Water Association's 41st Annual Technical Conference and Tradeshow.
Approved for 1.5 TCHs for Water Operators.